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SFX Feedback: a decade of evolving customer service at UC

Ray, Alison (2014) SFX Feedback: a decade of evolving customer service at UC. In: ELUNA 2014, April 29 - May 2, 2014, Montreal.

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An overview of the University of California's consortial implementation of SFX and how feedbacks from the SFX menu window are handled in this environment. An analysis of feedbacks received from SFX, including categories of feedbacks encountered (vendor access problems, incorrect holdings, knowledgebase issues, and local issues (such as proxy/VPN problems)). UC experienced spikes in feedbacks during some vendor transitions, typically related to redirect functionality. A before and after 'going hosted' snapshot of feedbacks is also included.

Item Type:Conference or Workshop Item (Poster)
Event Title:ELUNA 2014
Divisions:ELUNA Conference Proceedings
ID Code:1111
Deposited On:21 May 2014 09:33
Last Modified:27 May 2016 21:07

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