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Ex Libris Support Services: A Customer/Ex Libris Collaborative Review

Tabatabai, Habib and Calarco, Pascal and Eder, Yoav (2014) Ex Libris Support Services: A Customer/Ex Libris Collaborative Review. In: ELUNA 2014, April 29 - May 2, 2014, Montreal.

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Abstract

This presentation intends to offer an overview/review of Ex Libris Support services from customers' perspectives. How can the user community assist Ex Libris to improve their support services? What is Ex Libris doing to meet the demands? What are the strengths and OFIs which Ex Libris Support is working with as we move forward? Where do we go from here? We intend for this presentation to be informational, provide status evaluation, review lessons learned, offer how to instructions, link you to fallback resources, escalation mechanisms, and channel audience feedback with focus on specific issues. This will include anything from Case Management to Product Quality Check.

Item Type:Conference or Workshop Item (Paper)
Event Title:ELUNA 2014
Subjects:General Topics
Divisions:ELUNA Conference Proceedings
ID Code:1228
Deposited By:INVALID USER
Deposited On:04 Oct 2014 10:56
Last Modified:04 Aug 2016 15:51

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