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Improving patron services through the Alma Resource Sharing models

Fruehan, Parker and Kenausis, Veronica (2017) Improving patron services through the Alma Resource Sharing models. In: Ex Libris Northeast Users Group Conference, October 19-20, 2017, Jersey City, New Jersey.

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Abstract

The Connecticut State Colleges & University System went live in our implementation of Alma in January 2017. Ex Libris offers two models of resource sharing in the Alma product: the Resource Sharing Network and the Fulfillment Network. As part of the migration, the decision was made to implement the Fulfillment Network model for resource sharing between the member institutions. While this has enabled patron access to resources across the system, it is not without its challenges to the user experience, and to staff workflow. This presentation will discuss the opportunities and challenges of this resource sharing model, our workarounds, and suggestions for product improvement. Additionally, we will discuss how recently released Alma features have improved the usability of the product.

Item Type:Conference or Workshop Item (Other)
Event Title:Ex Libris Northeast Users Group Conference
Subjects:Alma
Primo
Divisions:Regional User Groups (RUGs) > Ex Libris Northeast User Group (ENUG)
ID Code:1585
Deposited By: Al Cornish
Deposited On:19 Nov 2017 21:19
Last Modified:19 Nov 2017 21:19

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