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Managing Primo problems with optimal user experience in mind.

Shriver, Emery (2018) Managing Primo problems with optimal user experience in mind. In: Ex Libris Northeast Users Group Conference, October 11-12, 2018, SUNY University of Albany.

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Williams Libraries recently developed a system for users to report problems they included while using the library catalog (Primo). Building on a method created by the Orbis Cascade Alliance, we built a Google form that allows users to report problems connecting to full text (or any other issue) and automatically includes the permalink in their response. We soon realized that we could improve the user experience by automatically forwarding these reports into our Ask a Librarian email service (LibAnswers) so we could offer alternative solutions while we worked on fixing the initial issue. The presentation will include an explanation of the process, reactions from public service staff, methods for managing the problems once submitted, and code shared on GitHub for those interested in implementing the tool at their own library.

Item Type:Conference or Workshop Item (Other)
Event Title:Ex Libris Northeast Users Group Conference
Divisions:Regional User Groups (RUGs) > Ex Libris Northeast User Group (ENUG)
ID Code:1763
Deposited By: Al Cornish
Deposited On:25 Oct 2018 04:26
Last Modified:25 Oct 2018 04:26

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