Who Needs Recall: Linking to ILL from the Catalog

Abstract

Dean Lingley, Senior System Administrator, Purdue University; Noel Diaz, Senior Network Administrator, Purdue University; Sue Ward, Head, Access Services, Purdue University. To enhance patron satisfaction, Purdue decided to eliminate the recall function from the OPAC. Replacing it instead with a Javascript created hyperlink to the ILLIAD ILL system. The link is only displayed when certain specific criteria are met on the display page. The audience will learn how to implement a similar link in their catalog, and will hear about some marketing and public service issues they may want to consider when implementing such a solution.