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Customer service in the Libraries

Bayer, Jerrie and Rose, Christopher (2010) Customer service in the Libraries. In: ELUNA 2010, 11-13 May 2010, Fort Worth, Texas.

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Abstract

Attendees will learn tips on implementing a similar program at their institution Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing commitment of our Libraries to users and providing value to users who do come to the libraries.

Item Type:Conference or Workshop Item (Paper)
Event Title:ELUNA 2010
Subjects:General Topics
Divisions:ELUNA Conference Proceedings
ID Code:452
Deposited By: Pascal Calarco
Deposited On:26 May 2010 17:25
Last Modified:27 May 2016 21:04

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