?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=Marilyn&rft.au=Scott%2C+Marilyn&rft.aulast=Scott&rft.title=Close+Encounters+of+the+Link+Kind%3A+User+Problem+Reports&rft.date=7+May+2009&rft.genre=proceeding