eprintid: 209
rev_number: 10
eprint_status: archive
userid: 4
dir: disk0/00/00/02/09
datestamp: 2009-12-29 21:28:30
lastmod: 2016-05-27 21:03:41
status_changed: 2009-12-29 21:28:30
type: conference_item
metadata_visibility: show
item_issues_count: 0
creators_name: Scott, Marilyn
creators_name: Branch, Denise
title: Close Encounters of the Link Kind: User Problem Reports
ispublished: pub
subjects: sfx
divisions: eluna_conf
abstract: Marilyn Scott, Electronic Services Librarian, Virginia Commonwealth University; Denise Branch, Assistant Head, Acquisitions and Serials Librarian, Virginia Commonwealth University.

This presentation describes a practical way to uncover article and journal access problems. VCU Libraries provides a "Problem Report -- E-Journals" link on the SFX menu which allows users to describe any problem encountered. Serials, reference, and systems staff receive and respond to the reports. The reporting system, based on a Cold Fusion application and used since SFX implementation, allows for timely response to user problems, capture of the problem and response, and generation of statistics. Using information from the reports, VCU Libraries has made improvements to the menu and to back-end procedures. 
date: 2009-05-07
date_type: published
full_text_status: restricted
pres_type: speech
event_title: ELUNA 2009
event_location: Richmond, Va.
event_dates: 6-8 May 2009
event_type: conference
refereed: FALSE
citation:   Scott, Marilyn and Branch, Denise  (2009) Close Encounters of the Link Kind: User Problem Reports.  In: ELUNA 2009, 6-8 May 2009, Richmond, Va..     
document_url: https://documents.el-una.org/id/eprint/209/1/ELUNA_2009_S8_9_Document.pdf