info:oai:generic.eprints.org:419info:ofi/fmt:xml:xsd:bookChimatoMaryChimato, MaryKamalEric DjivaKamal, Eric DjivaMachinKathrynMachin, KathrynOpissoSusanOpisso, SusanReserves without Reservations II: Implementation and Evaluation6 June 2006proceeding