@inproceedings{eluna65,
           month = {June},
       booktitle = {North American Aleph User Group Fifth Annual Meeting},
           title = {Training, Public Services and User Education Topical Discussion Notes},
            year = {2004},
             url = {https://documents.el-una.org/id/eprint/65/},
          author = {Arndt, Theresa}
}