?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=Theresa&rft.aulast=Arndt&rft.au=Arndt%2C+Theresa&rft.title=Training%2C+Public+Services+and+User+Education+Topical+Discussion+Notes&rft.date=15+June+2004&rft.genre=proceeding