?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Howard%2C+Virginia&rft.aulast=Howard&rft.aufirst=Virginia&rft.title=Training+for+Technical+Services+Discussion+Notes&rft.date=14+June+2004&rft.genre=proceeding