@inproceedings{eluna2722,
            year = {2026},
           title = {Measuring What Matters: Administrative KPIs for Post-Implementation Success},
           month = {May},
       booktitle = {ELUNA 2026 Annual Meeting},
          author = {Szponar, Pawel and Balby, Claudia and Beadle, Amy and Tully, Cathy},
             url = {https://documents.el-una.org/id/eprint/2722/}
}