relation: https://documents.el-una.org/id/eprint/2754/ title: Americas' Customer Care Update creator: Baker, Matt subject: Ex Libris Presentations date: 2026-05-01 type: Conference or Workshop Item type: PeerReviewed format: application/vnd.ms-powerpoint language: en identifier: https://documents.el-una.org/id/eprint/2754/1/1777329413437_Americas_Customer__Care_Update_.pptx identifier: Baker, Matt (2026) Americas' Customer Care Update. In: ELUNA 2026 Annual Meeting, April 27 - May 1, 2026, Los Angeles, CA.