relation: https://documents.el-una.org/id/eprint/2824/ title: Changing Support Needs: How to leverage institutional knowledge to facilitate better systems support creator: Ferguson, Joe creator: Christensen, Drew creator: Bowman, Myles subject: General Topics date: 2026-04-29 type: Conference or Workshop Item type: PeerReviewed format: application/vnd.ms-powerpoint language: en identifier: https://documents.el-una.org/id/eprint/2824/1/1776788458643_ELUNA_2026_Presentation.pptx identifier: Ferguson, Joe and Christensen, Drew and Bowman, Myles (2026) Changing Support Needs: How to leverage institutional knowledge to facilitate better systems support. In: ELUNA 2026 Annual Meeting, April 27 - May 1, 2026, Los Angeles, CA.