Ray, Alison (2014) SFX Feedback: a decade of evolving customer service at UC. In: ELUNA 2014, April 29 - May 2, 2014, Montreal.
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Abstract
An overview of the University of California's consortial implementation
of SFX and how feedbacks from the SFX menu window are handled in this environment. An analysis of
feedbacks received from SFX, including categories of feedbacks encountered (vendor access problems,
incorrect holdings, knowledgebase issues, and local issues (such as proxy/VPN problems)). UC
experienced spikes in feedbacks during some vendor transitions, typically related to redirect
functionality. A before and after 'going hosted' snapshot of feedbacks is also included.
| Item Type: | Conference or Workshop Item (Poster) |
|---|---|
| Event Title: | ELUNA 2014 |
| Subjects: | bX SFX |
| Divisions: | ELUNA Conference Proceedings |
| ID Code: | 1111 |
| Deposited By: | INVALID USER |
| Deposited On: | 21 May 2014 09:33 |
| Last Modified: | 27 May 2016 21:07 |
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