Navigating Alma Fulfillment Issues During the Implementation Process

Abstract

NDSU Libraries went live with the Alma unified resource management system in June 2013. During the process of implementing Alma, we encountered significant questions about how we would operate 1) Interlibrary loan services; 2) course reserves services; and 3) bookings for patron use of our Main Library’s group study rooms. This presentation outlines the problems that we faced in each of these three areas, along with the solutions that we developed to ensure a high quality of service after going live. The information from this presentation is intended to provide some insight into the process of implementing Alma from the perspective of an Access Services department and Alma early adopter institution.