Talk Back: Summon / 360 Q&A

Abstract

In theater, a 'Talk Back' is a lightly moderated session held post-performance where an audience can ask the cast members and directors questions about what they just saw. Here, that audience is our customer base. This customer-driven event facilitates an open exchange of questions and ideas between our Summon and 360 communities and Ex Libris Product Management. Think of it as a live version of what often occurs on our listserv, as the session will offer a unique opportunity to interact in real time with both our peers and our vendor. As the first in what is anticipated to be an annual event, the questions that fuel this discussion were contributed directly from the Summon and 360 Communities and are representative of North American and International customers.