Primo Analytics use cases: Breaking down the silos between discovery services, instruction and user experience

Abstract

As part of our libraries' Strategic Plan, the Evaluation, Assessment and User Experience Team was charged with developing library dashboards for statistical reporting and decision-making. Collaborating with instruction librarians and user experience staff, we developed a Primo dashboard to facilitate the uncovering of relevant and reliable data. The dashboard has been key to an iterative process of connecting discovery data to our instruction program and user experience efforts. Our analysis and review of data from Primo Analytics included user testing with students to reveal additional insights. The data also provided evidence that helped guide improvements to our existing interface and our migration to the new UI. Attendees will receive electronic handouts of discussion guides for use with instruction librarians, scripts for student testing, and instructions for accessing our dashboard through Primo Analytics interface.