The Impression That I Get: Reference & Instruction Uses/Perceptions of Primo in a Consortial Environment

Abstract

The Discovery and User Experience Team in the Orbis Cascade Alliance (Alliance) conducted an open-ended survey designed to gather information about how Primo works within the context of the daily work of patron-centered staff and librarians. We felt that this information and feedback was important because it provided the only avenue in which reference and instruction librarians could give direct input to the Alliance about how improve our current discovery interface. The survey asked reference and instruction librarians about their specific experiences with Primo with the goal of identifying ways that the Discovery and User Experience Team could better support these users.

We plan on covering the following topics in our presentation:

Brief Background
Method of data gathering and analysis
Overview of Findings
Recommendations made
Next Steps

This survey opened our eyes to many issues and misconceptions about Primo that would be of interest to the Primo Community. This presentation will allow us to share our findings with you but also give you an opportunity to ask questions about our findings.