It's Just a Click Away: Using ALEPH Request for Cross-campus Document Delivery

Abstract

David Atkins, Team Leader, Access and Delivery Services, University of Tennessee, Knoxville; Maribeth Manoff, Systems Librarian, University of Tennessee, Knoxville; Michael Rogers, IT Administrator, University of Tennessee, Knoxville; William Deleonardis, Senior Library Associate, University of Tennessee, Knoxville; Pam Sedgwick-Barker, Systems Librarian, Centers for Disease Control, Atlanta.

University of Tennessee, Knoxville's popular campus delivery service, Library Express, implemented web catalog ALEPH Requests for both library pick-up and campus delivery. The service incorporates over 150 campus delivery locations. In one year, ALEPH Request service supplanted ILLiad as UT’s primary request service. UT’s ALEPH Request volume increased 100%. Panelists will discuss many topics including moving ILLiad patron and campus delivery preferences to ALEPH, customizing the Web catalog interface to include differing levels of service based on patron status, designing workflows such as new delivery location requests, color-coded check-in receipts and notices, and creating custom statistical reports.