A New Era in Information Service Delivery: Best Practices in Implementing ALEPH 500

Abstract

Sharon Premchand-Mohammed, Librarian III, The University of the West Indies, St. Augustine; Stella Sandy, Librarian II, The University of the West Indies, St. Augustine; Jennifer Joseph, Deputy Campus Librarian, The University of the West Indies, St. Augustine.

This poster describes the implementation of ALEPH 500 version 17 at the St. Augustine Campus Libraries of The University of the West Indies. It traces the process from the initial planning and procurement stages, to the installation and transition to maintenance phases. It outlines the process and strategies used to achieve the various defined objectives. This case study shares the experience gained from the implementation process and makes recommendations for best practices that are useful for small academic libraries in a developing world context which face a variety of challenges when implementing new technologies critical to their relevance and survival.