Utilizing Natural Language in the Library.

Abstract

Iowa State University and University of Iowa partnered with ConverSight.ai Libro (now myLIBRO) in 2019 to develop a platform that would allow students and staff to search their Ex Libris ILS, events systems and FAQs through natural language conversation with their mobile devices and smart speakers. Following search, students are able to reserve materials and/or space for events, learn about library hours, policies and more, and interact with the library in this tech-savvy way. Due to the voice integration, sight-impaired students and those who have difficulty with screens are able to interact with the library like never before. This year, myLIBRO rolled out advanced functionality to improve search, add scheduling features for curbside/contactless pick-up & in-library services and more. In this session, we'll discuss how libraries are using this technology to emerge from COVID-19 with stronger digital offerings than ever before.